Orders and Payments
Q: How do I place an order?
A: Simply browse our website, select the products you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your order.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options depending on your region.
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been processed yet, you can contact us at Support@rosemulberri.com to request changes or cancellation. Once the order is processed, modifications may no longer be possible.
Shipping and Delivery
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. For specific details, please refer to our Shipping Policy.
Q: How long will it take to receive my order?
A: Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 7-15 business days, while expedited shipping takes 3-7 business days.
Q: Can I track my order?
A: Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to monitor the status of your shipment.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. Items must be returned in their original condition, unworn, unused, and with all tags and packaging intact. For more details, visit our Return Policy.
Q: How do I initiate a return?
A: To start a return, please contact us at Support@rosemulberri.com with your order details. We will provide instructions and a return shipping label if applicable.
Q: When will I receive my refund?
A: Once we receive and inspect your return, we’ll process your refund within 10 business days. Refunds will be credited to your original payment method.
Products and Services
Q: Are your products safe for sensitive skin?
A: Yes, we prioritize safety and quality by using high-grade, skin-friendly ingredients in all our products. If you have specific allergies, please refer to the product details or contact us for more information.
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards, which make perfect gifts for your loved ones. Visit our Gift Cards section for more details.
Q: Can I request a custom service or product?
A: We specialize in personalized beauty services. If you have specific requests, feel free to contact us, and we’ll do our best to accommodate your needs.
Account and Privacy
Q: Do I need an account to make a purchase?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a smoother shopping experience.
Q: How is my personal information protected?
A: We value your privacy and use advanced security measures to protect your data. For more information, refer to our Privacy Policy.
